This knowledge base is being phased out. You can find the new one with updated articles at this link: iljmail.zendesk.com Please check your spam or junk folder if you have contacted us through the contact form or email and think that we haven’t responded. During our regular office hours (every day from 9:00 a.m. until 6:00 p.m. Central), we answer within a few hours and sometimes even within minutes! If you haven’t heard from us
This knowledge base is being phased out. You can find the new one with updated articles at this link: iljmail.zendesk.com You probably have heard that to be secure in our online world, you need to do a lot of things that seem like a hassle. Yes! These things ARE a hassle but if you can take a few extra seconds to make sure your accounts are secure, you are going a long way toward
This knowledge base is being phased out. You can find the new one with updated articles at this link: iljmail.zendesk.com You want more than one email address? Awesome! It’s really easy. Each separate email account does have to have it’s own subscription of either $3.99/mo or $39.99/year but you can set all your subscriptions up under one billing account is that is what you prefer. Here’s how to do that: Once you set up
This knowledge base is being phased out. You can find the new one with updated articles at this link: iljmail.zendesk.com Whether you are here because you want to cancel your account or you are here because you just clicked the Cancel button by accident, here is how our system works with cancellation: You may cancel your subscription at any time in your My Account Area by clicking on the Cancel button in the Billing
This knowledge base is being phased out. You can find the new one with updated articles at this link: iljmail.zendesk.com From your My Account Login page, you can click on “Lost Your Password?” under the area where you normally put your username and password. It will ask you for either your My Account username or your email address. If you decide to put in your email, make sure it’s your off network email that
This knowledge base is being phased out. You can find the new one with updated articles at this link: iljmail.zendesk.com Sometimes you want to get rid of an old email address. I have been there! However, if you use that email as your recovery email for your account at ILJ Mail, that would put you in a bind if you ever forgot the password to your email address here. If you ever need to
This knowledge base is being phased out. You can find the new one with updated articles at this link: iljmail.zendesk.com You have an email address (yourname@ilj.com) and a password to be able to check your email messages. You also have an account username that was set up when you signed up for your subscription and was emailed to you. We understand it’s frustrating to have two different usernames and passwords to keep up with
This knowledge base is being phased out. You can find the new one with updated articles at this link: iljmail.zendesk.com You can change your payment method by logging into your My Account area: https://account.iljmail.com/my-account Then you click on “Payment Methods” over on the left menu. You will see something similar to this: Click the Add payment method button to add a new card. Note: The only way to delete a payment method is to
This knowledge base is being phased out. You can find the new one with updated articles at this link: iljmail.zendesk.com If you need to change your billing information, you need to sign into your “My Account” area. You can do that by clicking this link: https://account.iljmail.com/my-account (opens a new tab). Over to the left, you will see a list of pages you can visit. Payment Methods – takes you to the place where
