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Check Email on an Android Mobile Device
This knowledge base is being phased out. You can find the new one with updated articles at this link: iljmail.zendesk.com
To set up your email account on an Android device, please follow these instructions. Tutorial video is below the text steps.
Important Note: No matter which device you use, it will sometimes fill in information it THINKS is right but it is not correct. The main trouble spot being the email server. The incoming and outgoing server will always always always be: secure.iljmail.com There are no exceptions.
These instructions are for a Samsung device but every device or app can be different. They should all be similar but the steps may not exactly be the same. You may need to skip a step below (such as step 13) if your phone does not have that step available. You should be able to continue. You can also follow the general server settings to set up your preferred app. You can view those by clicking here.
- Tap Settings.
- Tap Accounts (or Cloud and Accounts) and then find Add Account.
- Tap Email
- Tap Other
- Enter your full email address.
- Enter your email password.
- Tap Sign In
- Under “Select Account Type”, choose IMAP account
- If it’s not already filled in, enter your email address, then username (your full email address again) and email password.
- Under Incoming Server Settings (or Hostname), change whatever it put there automatically for server to: secure.iljmail.com
- Select SSL (Accept all certificates) or, if that’s not available, SSL/TLS for Security Type.
- Enter 993 for Port
- Enter INBOX for IMAP Path Prefix
- Under SMTP Outgoing Server Settings (or Hostname), change whatever it put there to: secure.iljmail.com
- Select TLS (Accept all certificates) or, if that’s not available, STARTTLS for Security Type.
- Enter 2500 for Port. If it won’t accept 2500, try 587.
- Make sure Require Sign in box is checked.
- Enter email address and password again
- Tap Next. It will check your settings.
- Choose options on the next screen if you like or leave it as the defaults.
- Tap Done.
- Verify account name and your name to be displayed on outgoing mail. Tap Done.
Open mail application and verify your email synchronizes.
Video Instructions (example of these instructions in practice)
There are a couple of issues we have run into with the Samsung Email app specifically that we wanted to mention here.
- If you have an older version of Android, it’s possible the Samsung Email app will not allow you to view or create folders. The only way to permanently delete email in that app is to delete and then empty your trash. This was happening when I tested with Android version 8.1.
- You may get a pop up asking about EAS permissions. It seems that the Samsung Email app wants all permissions (even location, contacts, camera, etc) or it will send you that notification when you get emails.
Email Apps for Android
Here are a few email apps that you can try if you don’t want to use the email app that comes installed with your android phone. These are just recommendations from limited research. ILJ Mail is not responsible for any issues that arise from use of third party email apps or programs.
Canary Mail – is a top recommendation as it is privacy oriented. You can try it for free, but it does cost to keep using it. It’s a nice app that’s easy to use and is compatible with encryption keys if you use those. Here’s a direct link to the app’s Google Play store page: https://play.google.com/store/apps/details?id=io.canarymail.android
Free Apps (make sure to read privacy policies and terms):
FairEmail is a free, open source, privacy focused email app but it is not very user friendly when setting it up.