How to Check Email In Outlook

This knowledge base is being phased out.  You can find the new one with updated articles at this link: iljmail.zendesk.com

Manual Setup for Outlook 2019:

1. In Outlook, click File.
2. Under Account Information: Click Add Account.
3. On the next screen, type in your full email address.  Underneath the email address, click Advanced Options and check “Let me set up my account manually”
4. Click Connect
5. Select IMAP or POP account type.  (IMAP is highly recommended – please note you can not swap from POP to IMAP later without needing to back up your already downloaded email messages.)
6. Enter secure.iljmail.com for incoming mail.
7. Choose Port 993 for IMAP (or 995 for POP – Click here for an article on the difference between POP and IMAP.)
8. POP: Check the box beside “This server requires an encrypted connection (SSL/TLS)” (no other boxes should be checked)
9. IMAP: Choose Encryption Method SSL/TLS
10. For Outgoing Mail type secure.iljmail.com and choose port 2500
11. Choose Encryption Method STARTTLS
12. Leave the remaining boxes unchecked
13. Click “Next”
14. Type in your email address password.
15. Click “Connect”
16. Congratulations!  Your account should be set up and ready to view on the left.

Manual Setup (General Instructions for older Outlook setups)

1. In Outlook, click File.
2. Click Add Account.
3. Select the Manual Setup radio button and click Next.
4. Select the Pop or IMAP radio button and click Next.  (IMAP is recommended)
5. Enter your name and email address.
6. Select IMAP account type.
7. Enter secure.iljmail.com for both the incoming and outgoing mail server fields.
8. Under Logon Information, enter your full email address for the User Name field.
9. Enter your email password.
10. Click More Settings.
11. Click the Outgoing Server tab and check the box next to “My outgoing server (SMTP) requires authentication”.
12. Click the Advanced tab.
13. Under Server Port Numbers, select SSL encryption type for the incoming server.
14. Make sure the incoming server port number is 993 for IMAP and 995 for POP. (click here for an article on the difference)
15. Select STARTTLS encryption type for the outgoing server. If STARTTLS is not an option, select TLS encryption.
16. Enter 2500 for the outgoing server port number.
17. Under Folders, enter INBOX in the Root folder path field.
18. Click OK.
19. Click Next.
20. Click Finish.