Search Knowledge Base by Keyword

Subscription Cancellations

You are here:

This knowledge base is being phased out.  You can find the new one with updated articles at this link: iljmail.zendesk.com


 

Whether you are here because you want to cancel your account or you are here because you just clicked the Cancel button by accident, here is how our system works with cancellation:

You may cancel your subscription at any time in your My Account Area by clicking on the Cancel button in the Billing Subscription area (see below).

CANCELLATION DATE: Due to the nature of our email subscription, your account won’t actually cancel until the end of your payment period so you will have until the next payment date to change your mind unless your account has been refunded by request. Then your access ends immediately.  Refunds are not automatically given upon cancellation but can be requested during the first 48 hours after subscribing.  Refunds are up the discretion of ILJ Mail.  We will not issue refunds if you signed up for our service and have sent or received email messages or violated our terms of use.

EMAIL DELETION: Once we get notification that your cancellation has reached the end date, your email account will be deleted along with all messages and content that are on our server within 90 days.  If you are going to cancel your account and need to keep your email messages, please download them using the POP method before that date arrives.  Email accounts and messages will not be recoverable once deleted from our system.

Here’s how to Cancel:

Log in to your My Account area. Click on Subscriptions over on the left menu:

You will then see your subscriptions listed:

Choose the subscription you want to view by clicking the blue “View” button. That will show you the subscription details.  If you want to cancel your subscription, click the Cancel button. If you click it by accident, don’t worry!  You can click “Reactivate” just as quickly.

The screen will turn to this again:

       

Table of Contents